FAQ2018-10-27T23:28:38+00:00
ergonomic accessories for desks, offices and studios

Frequently
asked questions

We’ve tried to cover all of the most common questions asked but if you don’t find what you’re looking for, please either:

give us a call on 01603 951595

send an email to hello@flomotionstudio.com or

get in touch via the contact form here.

ARE THE DESKS EASY TO ASSEMBLE?2018-04-16T10:46:37+00:00

We provide comprehensive assembly instructions for all our desks.

Quick and simple, the Aura frame is delivered semi-assembled and requires minimal set-up. However it’s important to note that the time it takes to assemble is solely dependent on ability and tools used.

Desktops come without pre-drilled holes allowing for individual adjustments when mounting.

WHAT IS A SIT STAND DESK?2018-04-16T10:47:56+00:00

A sit stand desk adjusts to allow you to change your working height from sitting to standing and anywhere in between, so that you can enjoy a fully flexible, ergonomic workplace and all the benefits that active working brings to the office environment.

There are different types of sit to stand desks, including crank-operated, pneumatic and electric plus standing desk converters. Electric standing desks are the most popular option, advantage include speed, convenience and performance.

 

IS THE DESK SET-UP SERVICE AVAILABLE IN LONDON?2018-10-27T23:36:24+00:00

Standing Desk assembly/set-up service in London.

Yes, our assembly service is available in London, both central London and greater London.

In fact the service is available nationally.  We have customers nationwide including Brighton, Leeds, Cambridge, Birmingham, Cardiff and Glasgow.

Pricing varies depending on location and we do try to piggy back deliveries so that we can offer the best prices.

DO YOU SHIP YOUR AURA DESKS INTERNATIONALLY FROM THE UK?2018-03-12T14:47:19+00:00

Aura Desks

We offer free shipping to UK mainland addresses and work with freight forwarding companies and couriers to offer international delivery at an additional charge.

If you would like a quote for international delivery please get in touch here.

HOW EASY IS IT TO SET UP THE AURA DESK MYSELF?2018-10-27T23:46:21+00:00

The Aura height adjustable desk frame comes semi-assembled and is very simple and straightforward to set up. Detailed assembly instructions are provided as well as a step-by-step video.

The Aura frame is telescopic as well as height adjustable and can be adjusted to accommodate desktops from 1200mm to 2000mm wide. Our desktops are supplied without specific positioning holes to allow for personal preference within the recommended guidelines.

CAN I ORDER JUST THE AURA FRAME?2018-08-09T17:28:11+00:00

Yes of course, the Aura frame is available to purchase as a frame only option.

CAN I REUSE MY EXISTING DESKTOP?2018-10-27T23:58:29+00:00

You can reuse your existing desktop if it’s size is between 1100mm and 2000mm wide and 750mm and 1000mm deep.

Purchase the Aura as a frame only option here.

HOW DO YOU RESET THE AURA DESK FRAME?2018-03-31T00:10:14+00:00

Aura frame reset instructions – IMPORTANT INFORMATION

When your desk is assembled for the first time, it is important to reset the legs/columns before use – this process synchronises the columns
and ensures they move in unison.

The arrow shape buttons on the up/down height controller indicate the direction of movement and the desk will only move when a control button is pressed.
It is important to reset your desk when:

• it’s been moved (the desk should be at its lowest height when moved)
• it’s not level
• it’s not been reset for a month

Either take the desk down to its lowest position by pressing the down button or press both height control arrow buttons at the same time, continue pressing until both columns are in the lowest position. Continue pressing until you hear a beep sound, this signals the reset is complete and the desk is ready to use.

CAN I TRY A DESK BEFORE I BUY IT?2018-04-13T19:02:30+00:00

Yes you can try a desk before you buy!  We offer a free trial within 30 miles of Norwich. If you would like to book a trial you can do so via the following form here.

 

FREE TRIAL, WHAT’S THE CATCH?2018-04-13T18:32:38+00:00

No catch.  A free two week desk trial is available within 50 miles of Norwich.  We deliver, set up and collect again if you decide not to keep the desk, all completely free of charge.

Take a look at the trial terms and conditions here.

WHAT IF I DON’T WANT THE DESK AFTER THE TRIAL?2018-04-13T18:16:44+00:00

If you decide that the desk isn’t for you, let us know before the end of the two week trial so that we can arrange collection.

We will personally deliver and collect any unwanted trial items within 30 miles of Norwich.

 

 

WHERE CAN I SEE THE PRODUCTS?2018-04-12T23:09:32+00:00
If you would like to take a look at any of the products we offer, visit our showroom, we’ll give you the low down on everything. You can find the details here.
HOW DO YOU ADJUST THE AURA DESK HEIGHT?2018-03-24T09:48:08+00:00

Adjustable desk height – the Aura, electric height adjustable desk is controlled at the touch of a button.  A small panel with up/down control buttons is attached to the underside of the desktop which allows you to seamlessly move the desktop up and down.

A programmable height controller is available if preferred. The simple up/down controller is supplied as standard.

 

WHAT’S THE WARRANTY ON AERIS SEATING?2018-04-13T17:32:01+00:00

Aeris seating comes with a 3-year warranty.

The Muvman is the first active seat for standing/sitting that through innovative technology and ergonomics meets all the demands of the workplace without compromise. The Muvman sets benchmarks for range of movement, flexibility and sitting heights for use in retail, laboratories, medical practices and production shops.

The Swopper is designed to give a natural sitting position, controlled movement up and down combined with posture-optimizing movement sideways, backwards and forwards. Swopper chairs support and encourage the intuitive movements of the human being and lead the body back to adopting natural patterns of movement.

 

 

WHAT’S THE WARRANTY ON HAG CHAIRS?2018-04-13T16:41:06+00:00

HAG chairs all have a 10-year manufacturers warranty.

HÅG task chairs are designed for a wide range of people and settings. They are easy to use and smoothly adapt to whichever way you work. Each chair has the unique HÅG in Balance® technology, encouraging natural movement and variation.

WHAT IF I WANT TO RETURN MY ORDER?2018-04-13T18:07:34+00:00

We want all our customers to be completely happy with their purchases but we also understand that sometimes the product just doesn’t fit. That’s why we make the whole process easy. Check out our returns policy here.

HOW LONG IS THE DESK WARRANTY?2018-04-13T18:47:46+00:00

All our height adjustable desks come with a 5-year manufacturers warranty that covers the frame construction, material and production defects including electrical components.

HOW DO I MAKE A WARRANTY CLAIM?2018-04-13T18:11:12+00:00
To make a warranty claim please fill in the form here and we’ll be in touch asap to get the ball rolling.
HOW LONG WILL IT TAKE BETWEEN ORDERING AND DELIVERY?2018-04-13T17:42:47+00:00

Orders are dispatched using a next day courier delivery service. Quick ship desks and stock items are dispatched within 48 hours. Custom orders are usually dispatched within 5-6 weeks.

WHAT IF MY ORDER ARRIVES DAMAGED?2018-04-13T17:37:45+00:00
If your order arrives damaged you must contact us by phone 01603 951595 or email hello@flomtionstudio.com within 24 hours of receipt, so that we can arrange for a replacement to be sent and return of the faulty item.
HOW LONG DOES IT TAKE TO HAVE A CHAIR DELIVERED?2018-04-13T17:49:28+00:00
Delivery of HÅG chairs varies depending on the design chosen and the choice of upholstery fabric.
The Capisco 8106 in black is usually a stock item for delivery and Capisco Plus in black and white are in-stock and ready to ship in 1-2 working days. Lead times vary for special order chairs, see each product’s page for specific lead times.
DO HÅG CHAIRS ARRIVE FULLY ASSEMBLED?2018-04-13T18:52:42+00:00
HÅG Capisco and Capisco Puls chairs are delivered boxed and either fully assembled or needing minimal assembly!
WHERE CAN I SEE UPHOLSTERY OPTIONS FOR HAG SEATING?2018-04-13T19:05:04+00:00
 Sample upholstery swatches can be seen at our showroom in Norwich, check here for details.  We can also arrange for samples to be sent to you if you let us know which fabrics you’re interested in here.

SEATING

ACCESSORIES